FAQs
Welcome to Pawster’s Frequently Asked Questions! We’re here to provide answers to your most common questions. If you don’t find what you’re looking for, feel free to contact us.
Shipping Questions
1. How much does shipping cost?
Shipping costs vary based on the product’s weight and destination. The shipping fee will be calculated and displayed at checkout.
2. How long does shipping take?
Orders are processed within 1-3 business days. Delivery times depend on your location but generally take 5-15 business days.
3. Can I track my order?
Yes! After your order is shipped, you’ll receive a tracking number via email so you can monitor its journey.
Returns and Refunds
4. What is your return policy?
We accept returns within 30 days of delivery for unused and unopened items in their original packaging.
5. How do I request a return?
To initiate a return, please email us at support@pawster.shop with your order number and reason for the return.
6. When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.
Product Information
7. Are your products safe for pets?
Yes! All our products are designed with your pet’s safety and comfort in mind, ensuring the highest quality standards.
8. How can I find the right size for my pet?
Each product page includes a detailed size chart to help you choose the perfect fit for your furry friend.
9. Can I request a product customization?
Currently, we don’t offer customization. However, we’re always working to expand our options, so stay tuned!
Payment and Orders
10. What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal. Payment options are displayed during checkout.
11. How can I update or cancel my order?
Orders can be updated or canceled within 12 hours of placing them. Please email us at support@pawster.shop for assistance.
12. My order is incorrect or damaged. What should I do?
We’re sorry for the inconvenience! Please contact us with your order number and photos of the issue, and we’ll work to resolve it as quickly as possible.
Other Questions
13. Do you offer discounts or promotions?
Yes! Follow us on social media and subscribe to our newsletter for exclusive offers and updates.
14. Do you ship internationally?
Currently, we ship to the United States. We’re working on expanding our reach to other countries in the near future.
15. How can I contact you for further assistance?
You can reach us via email at support@pawster.shop. Our team is happy to assist with any questions or concerns.
Thank you for choosing Pawster! We’re here to make shopping for your beloved pets as seamless as possible.